Frequently Asked Questions

Everything you need to know about your mission with Shop NASA

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days. International missions may take 10-21 business days depending on the destination and customs processing.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific global coordinates.

What is your return policy?

If you are not satisfied with your gear, you can return unused items within 30 days of delivery. Please ensure all original tags are attached for a full refund.

How can I track my package?

Once your order launches, you will receive an email with a tracking number and a link to monitor your package's trajectory in real-time.

Are your products officially licensed?

All items in our shop featuring NASA logos or imagery are produced in compliance with NASA's official merchandising guidelines and quality standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.