Returns & Exchanges

At Shop NASA, we want you to be completely satisfied with your mission-critical gear, which is why we offer a 30-day return window for all items in original condition. If your purchase doesn't meet your expectations, our streamlined return process ensures a smooth journey back to our facility.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Return Label

  Once approved, download and print the prepaid shipping label provided by our system to ensure trackable delivery back to our warehouse.

• 3.
  Pack Your Gear

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.